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Welcome to URBANOX Our Story

URBANOX was founded with a simple mission: to make premium technology more accessible, affordable, and trustworthy.

We believe everyone deserves access to the latest technology, whether it's a brand new device or a professionally certified pre-owned product. That's why we're committed to offering quality electronics from leading brands at competitive prices, backed by reliable customer service and a secure shopping experience.

From smartphones and laptops to tablets, wearables, and accessories, every product we offer is selected with quality and value in mind. We continue to expand our product range while maintaining the high standards our customers expect.

As part of the STREAMXM Group of Companies, URBANOX is focused on building long-term relationships through honesty, transparency, and dependable service. Whether you're purchasing your next device outright or exploring flexible payment options through our main URBANOX website, our goal is to make your experience simple, secure, and enjoyable.

Thank you for choosing URBANOX. We look forward to helping you stay connected with the technology you need today and for years to come.

URBANOX Technology You Can Trust.

URBANOX IS A Subsidiary OF STREAMXM LIMITED (PTY) LTD.

STREAMXM LIMITED LLC forms part of the Sector Group of Companies.
© 2026 URBANOX. All rights reserved 2025-001825715

© STREAMXM LIMITED . All rights reserved.
Registration Number: 2023/742725/07

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Frequently asked questions

What does URBANOX sell?

URBANOX offers brand-new and certified pre owned technology, including smartphones, laptops, tablets, smartwatches, gaming devices, and accessories from leading brands.

Do you sell genuine products?

Yes. We strive to supply genuine products from trusted suppliers and authorized distribution channels where available.

What is the difference between Brand-New and Certified Pre-Owned?

Brand-New: Factory-new devices in original packaging.

Certified Pre-Owned: Professionally inspected, tested, and verified to meet our quality standards before being offered for sale.

Can I pay over time?

Yes. If you're interested in paying over time through the URBANOX Rent-to-Own program, please visit our main website www.urbanoxshop.com and complete a subscription application.

Approval is subject to eligibility, identity verification, and affordability assessment.

Can I buy without applying?

Absolutely. You can purchase any eligible product outright using our secure checkout without completing a Rent-to-Own application.

How long does shipping take?

Most orders are processed within 1–2 business days.

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Do you ship internationally?

International shipping may be available for selected products and destinations.

Shipping availability and costs are calculated during checkout.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

What payment methods do you accept?

We accept major payment methods supported at checkout, including credit cards, debit cards, and other secure payment options available in your region

What is your return policy?

Eligible products may be returned in accordance with our Return & Refund Policy. Please review our policy for complete details and eligibility requirements.

Are your pre-owned devices tested?

Yes. Every certified pre-owned device is inspected, tested, and verified before it is offered for sale.

Do your devices come with a warranty?

Backed by 12-Month URBANOX Warranty.

What if my device arrives damaged?

Please contact us within 48 hours of delivery with your order number and photos of the product and packaging so we can assist you promptly. support@urbanoxshop.com Help@urbanoxshop.com Order@urbanoxshop.com

Do you offer trade-ins?

Yes. We offer a trade-in program for eligible devices.

Trade-in values are subject to inspection and final approval.

How do I contact customer support?

You can reach our support team using the following email addresses:

General Support

support@urbanoxshop.com

Orders

order@urbanoxshop.com

Billing

billingdepartment@urbanoxshop.com

Subscriptions

subscription@urbanoxshop.com

Is my payment secure?

Yes. All payments are processed through secure payment providers using industry-standard encryption to help protect your information.

Can I cancel my order?

Orders may be cancelled before they have been processed or shipped. Please contact our support team as soon as possible if you wish to request a cancellation.

Why choose URBANOX?

Brand-New & Certified Pre-Owned Technology
Secure Online Checkout
Trusted Customer Support
Trade-In Program
Rent-to-Own Options Available Through Our Main Website www.urbanoxshop.com
Quality-Tested Devices
Fast & Reliable Shipping

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Terms, Services & Legal Notice

Feature and service availability varies by country and region. Learn more .

Feature and service availability may vary depending on country, region, and applicable regulations.
Product exchanges, returns, or trade-in offers (if applicable) are subject to the condition, age, and specifications of the item. Not all products or devices will qualify. UrbanoX reserves the right to assess and determine eligibility at its sole discretion. Any values provided are estimates and may change upon physical inspection or verification.
Customers must be of legal age in their jurisdiction to participate in any trade-in, promotional, or credit-based offers. Any approved value may be applied toward a new purchase or issued in the form of store credit, where applicable.
Valid identification may be required for in-store transactions in accordance with local laws and regulations. Availability of offers may differ between online and physical store locations, and additional requirements may apply in certain cases.
UrbanoX offers subscription-based and rent-to-own technology products. These services may include recurring billing, fixed-term agreements, and ownership transfer upon completion of all required payments, where applicable. Eligibility is subject to approval, and terms may vary based on customer profile, product selection, and payment history. Failure to meet payment obligations may result in suspension, cancellation, or repossession of the product. Additional terms and conditions apply to all subscription and rent-to-own agreements.
UrbanoX and its affiliated partners reserve the right to refuse, cancel, or limit any transaction at any time for security, compliance, or operational reasons. Additional terms, conditions, and limitations may apply.
Subscription-based services, including digital content, memberships, or premium features, may require recurring payments and are subject to separate terms.
All features, services, and offerings are subject to change without prior notice. Certain products, services, or functionalities may not be available in all regions or languages.

Company Information

URBANOX IS A Subsidiary OF STREAMXM LIMITED (PTY) LTD.

STREAMXM LIMITED LLC forms part of the Sector Group of Companies.
© 2026 URBANOX. All rights reserved 2025-001825715

© STREAMXM LIMITED . All rights reserved.
Registration Number: 2023/742725/07

Privacy policy
Refund policy
Terms of service
Contact information
Legal notice
Shipping policy
Cancellation policy

URBANOX IS A Subsidiary OF STREAMXM LIMITED (PTY) LTD.STREAMXM LIMITED LLC forms part of the Sector Group of Companies.
© 2026 URBANOX. All rights reserved 2025-001825715 © STREAMXM LIMITED . All rights reserved. Registration Number: 2023/742725/07

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