Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@urbanoxshop.com. Please note that returns will need to be sent to the following address: 30 N Gould St, Ste R
Sheridan, WY 82801
United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@urbanoxshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@urbanoxshop.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

Last Updated: July 2026

At URBANOX, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

Most eligible products may be returned within 14 days of delivery, provided they:

Are unused and in their original condition.
Include all original packaging, accessories, manuals, and documentation.
Are accompanied by proof of purchase.

Certain products, including customized items, digital products, gift cards, hygiene products, and other non-returnable items, may not be eligible for return unless required by law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the same payment method used for the original purchase. Processing times may vary depending on your payment provider or financial institution.

Shipping charges, where applicable, are generally non-refundable unless the return is due to our error or a defective product.

Rent-to-Own Subscriptions

Rent-to-Own agreements are governed by their own terms and conditions.

If a Rent-to-Own application is declined after a deposit has been paid, any eligible refund will be issued to the same card or payment method used for the original payment, subject to verification and applicable processing times.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs or additional information to assist with the claim.

Exchanges

Eligible products may be exchanged depending on stock availability and our exchange policy.

Trade-In Transactions

Trade-in offers are subject to device inspection and final approval. Trade-in values may change if the condition of the device differs from the information originally provided.