Privacy Policy

Last Updated: July 2026

At URBANOX, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, purchase products, apply for a Rent-to-Own Subscription, or contact our customer support team.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by our payment providers)
• Government-issued identification (where required)
• Proof of income and supporting documents for Rent-to-Own applications
• Business information (for business customers)
• Device information, browser type, IP address, and cookies
• Order history and customer support communications

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Review Rent-to-Own applications
• Verify your identity
• Prevent fraud and unauthorized transactions
• Provide customer support
• Process refunds and exchanges
• Improve our website and services
• Send order updates and important service notifications
• Comply with legal and regulatory requirements

Payment Security

Payments are processed through secure third-party payment providers. URBANOX does not store your complete payment card information on its servers.

Sharing Your Information

We may share your information with trusted third parties, including:

• Payment processors
• Shipping and logistics partners
• Identity verification providers
• Credit or affordability assessment providers (where applicable)
• Service providers who support our business operations
• Government authorities where required by law

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website performance, and enhance security.

You can manage cookie preferences through your browser settings.

Data Security

We use appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your information
• Request corrections
• Request deletion where legally permitted
• Withdraw consent where applicable
• Object to certain processing activities

Requests may be subject to applicable legal requirements.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Operations

URBANOX operates internationally through companies within the STREAMXM group. Your information may be transferred and processed in countries where we operate, including South Africa and the United States, in accordance with applicable data protection laws.

Children's Privacy

Our services are intended for individuals who are legally able to enter into binding contracts in their jurisdiction. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective once published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact us:

URBANOX

Email: support@urbanoxshop.com
Website: www.urbanoxshop.com

South Africa (Head Office)

URBANOX
A Subsidiary of STREAMXM LIMITED (PTY) LTD
Registration Number: 2023/742725/07

United States Office

STREAMXM LIMITED LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States