Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount. 

Purchase Options Cancellation Policy

At URBANOX, we offer multiple purchase options to suit your needs. Please review the cancellation terms for each option before placing your order.

One-Time Purchases

You may cancel your order before it has been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must follow our Returns & Refund Policy.

Rent-to-Own Agreements

Rent-to-own agreements may be cancelled before the device has been shipped. Once your agreement has been approved and the device has been dispatched, the agreement becomes legally binding.

If you wish to terminate your rent-to-own agreement after receiving your device, you must contact URBANOX Customer Support. Early termination may be subject to the terms of your Rent-to-Own Agreement, including outstanding payments, return requirements, inspection fees, or applicable early termination charges.

Device Rental Agreements

You may cancel your rental application before your order has been approved or shipped.

Once your rental agreement has commenced and the device has been delivered, the agreement remains in effect for the agreed rental period unless otherwise stated in your rental contract.

If you choose to end your rental early, additional fees or early termination charges may apply. The device must be returned in accordance with the terms of your rental agreement.

Subscription Payments

Recurring monthly payments will continue until your agreement has ended or has been terminated in accordance with your contract.

Failure to make scheduled payments may result in suspension of your agreement, late payment fees where permitted by law, collection procedures, or repossession of the device.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible before your order is processed.

Email: support@urbanoxshop.com
Phone: +27 (083) 328-3935

Please include:

  • Full Name
  • Order Number
  • Email Address
  • Reason for Cancellation

Refunds

Approved cancellations and refunds will be processed according to our Refund Policy. Processing times may vary depending on your payment provider.

Last Updated: July 2026

This policy should be read together with the URBANOX Terms & Conditions, Rental Agreement, Rent-to-Own Agreement, and Refund Policy.