Shipping policy

Shipping Policy

Last Updated: July 2026

At URBANOX, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders.

Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.

Orders placed before our daily cut-off time are typically processed on the same business day.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Order processing times may vary during busy periods, promotional events, or holidays.

Delivery Times

Estimated delivery times begin once your order has been processed and dispatched.

One-Time Purchases

United States: 3–10 business days
International Orders: Delivery times vary depending on the destination and courier.

Rent-to-Own Orders

Approved Rent-to-Own orders will only be dispatched after:

Your application has been approved.
Your agreement has been signed.
Any required deposit or initial payment has been received.
Stock is available.

If a product is temporarily out of stock, dispatch will occur once inventory has been replenished.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Charges

Shipping fees are calculated during checkout based on your delivery address, selected shipping method, and the products ordered.

Any applicable taxes, customs duties, import fees, or local charges are the responsibility of the customer unless otherwise stated.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

Severe weather
Courier delays
Customs clearance
High order volumes
Public holidays
Supply chain disruptions

Estimated delivery dates are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

URBANOX is not responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete shipping details.

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery.

Where possible, include:

Your order number
Photos of the package and product
A description of the issue

Our team will investigate and assist you as quickly as possible.

Undeliverable Orders

If an order is returned to URBANOX because it could not be delivered, we may contact you to arrange reshipment. Additional shipping charges may apply.